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01 How do I track my order?
Once you have submitted your order, we will send you a shipment confirmation email, which will include a 'Track Order' number. so you can keep up with live tracking updates!
02 What payment methods do you accept?
We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment options. All transactions are processed through secure payment gateways.
03 Do you offer international shipping?
Yes, we offer international shipping to many countries. Shipping rates and delivery times vary by location and will be calculated at checkout.
04 How long will it take to receive my order?
Delivery times vary depending on your location. Typically, orders are processed within 1-2 business days and delivered within 5-14 business days.
05 What is your return policy?
We offer a 30-day return policy on most of our products. If you’re not satisfied with your purchase, you can return it for a full refund or exchange.
06 How do I initiate a return or exchange?
To initiate a return or exchange, please contact our customer support team with your order number and reason for return. They will provide you with a return authorization and instructions.
07 Do you offer a warranty on your products?
Yes, we offer a limited warranty on many of our products. The warranty period varies by product and covers manufacturing defects.
08 What should I do if I receive a damaged or defective product?
If you receive a damaged or defective product, please contact our customer support team immediately. We will arrange for a replacement or refund as quickly as possible.
09 Do you offer bulk purchasing options for clinics or sports teams?
Yes, we offer bulk purchasing options and discounts for clinics, sports teams, and other organizations. Please contact our sales team for more details.