At CareInnovia, we strive to ensure your complete satisfaction with our health care products. If for any reason you are not satisfied with your purchase, we offer a straightforward return process. Please review our return policy details below:

Return Eligibility

• Time Frame: You may return products within 30 days from the date of delivery.
• Condition: Items must be in their original, unused condition and packaging. We cannot accept returns of products that have been used, damaged, or altered.
• Exclusions: Certain products, such as personalised items or products marked as non-returnable, are not eligible for return. Please check the product description for any specific return restrictions.

How to Initiate a Return

1. Contact Us: Email us at info@careinnovia.com with your order number and reason for the return.
2. Return Authorization: We will provide you with a Return Merchandise Authorization (RMA) number and instructions on how to return the item.
3. Ship the Item: Follow the provided instructions to ship the item back to us. Please ensure that the package is securely wrapped and includes a tracking number for your protection.

Refunds

• Processing Time: Once we receive and inspect the returned item, we will process your refund within 5-7 business days. The refund will be issued to the original payment method.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at info@careinnovia.com. We will provide you with instructions for returning the item and arranging a replacement or refund at no additional cost.

Contact Us

If you have any questions or need further assistance with your return, please reach out to our customer support team at info@careinnovia.com. We’re here to help and ensure your satisfaction.

Thank you for shopping with CareInnovia. We appreciate your business and are committed to providing excellent service.